Terms and Conditions (United States)

Effective Date: September 14, 2026

These Terms and Conditions ("Terms") are a binding agreement between you and Shajer LLC, a Texas limited liability company with its registered address at 5900 Balcones Dr Ste 100, Austin, TX 78731, USA ("Shajer", "we", "us", or "our"). They govern your use of:

• the Shajer website at shajer.shop;
• the Shajer customer mobile application and its web version; and
• the Shajer Vendor mobile application, its web version, and the vendor web panel,

together with all related features, content, and services (the "Platform"). These Terms apply to accounts registered in the United States. If your account is registered in Pakistan, our separate Terms and Conditions (Pakistan) apply to you instead.

By ticking the box "I am 18 or older and I agree to the Terms & Conditions and Privacy Policy," creating an account, placing an Order, listing a store, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy, which is part of these Terms. If you do not agree, do not use the Platform.

PLEASE READ SECTION 16 CAREFULLY. IT CONTAINS AN AGREEMENT TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION, A WAIVER OF CLASS ACTIONS AND JURY TRIALS, AND A 30-DAY RIGHT TO OPT OUT. SECTIONS 12 TO 14 LIMIT OUR LIABILITY TO YOU.

1. Definitions

• "Customer" means a person who browses or places Orders on the Platform.
• "Vendor" means a business or individual that lists a store and items for sale on the Platform through the Shajer Vendor application or the vendor web panel, including every person the Vendor authorizes to use its account (see Section 2.4).
• "Order" means a request placed by a Customer to buy items from a Vendor for pickup at the Vendor's store or for delivery by the Vendor.
• "Content" means text, images, ratings, reviews, chat messages, and other material submitted to the Platform by any user.
• "Stripe" means Stripe, Inc. and its affiliates, the payment processor used for all payments on the Platform in the United States.
• "Shajer Parties" means Shajer LLC, its parents, subsidiaries, and affiliates, and each of their respective officers, managers, directors, members, employees, contractors, agents, licensors, insurers, successors, and assigns. Every limitation, disclaimer, release, and indemnity in these Terms that protects Shajer also protects each of the Shajer Parties, and each Shajer Party may enforce it directly as an intended third-party beneficiary of these Terms.

2. Eligibility and Accounts

2.1 Age. You must be at least 18 years old to create an account or use the Platform. The Platform is not intended for anyone under 18. If we learn that an account holder is under 18, we will close the account.

2.2 Your information. You agree to give accurate, current, and complete information when you register and to keep it up to date. Keep your password and any one-time codes confidential. You are responsible for all activity under your account. Tell us at support@shajer.shop right away if you believe your account has been used without your permission.

2.3 Sanctions and lawful use. You confirm that you are not on any U.S. government list of prohibited or restricted parties, that you are not owned or controlled by such a person, and that you will use the Platform only for lawful purposes.

2.4 Vendor staff accounts. A Vendor may create accounts for its employees or agents through the vendor web panel. The Vendor is responsible for every person it authorizes, for keeping that list current, and for any breach of these Terms by any of them. Each staff-account holder agrees to these Terms on first use. We may rely on instructions received from any authorized staff account.

3. What Shajer Is — and Is Not

3.1 A technology platform. Shajer operates a marketplace that connects Customers with independent local Vendors. In the United States, the Platform offers Customer and Vendor accounts only. Orders are either picked up by the Customer at the Vendor's store or delivered by the Vendor (or the Vendor's own staff). Shajer does not provide delivery partners, a service-professional marketplace, long-haul goods moving, cash on delivery, or a stored-value wallet in the United States, even where the applications contain menus or features that describe them for other regions.

3.2 Vendors are the sellers. Every Vendor is the seller and merchant of record for the items it lists and is solely responsible for those items — their preparation, quality, safety, labeling, allergen information, pricing, availability, and legality — and for its own deliveries. Shajer is not the manufacturer, seller, preparer, or deliverer of any item. Shajer is not a party to the contract of sale between a Customer and a Vendor, and is not the employer, agent, partner, joint venturer, common carrier, or insurer of any Vendor or of any Vendor's staff. Shajer does not supervise, direct, or control how a Vendor prepares or delivers an Order.

3.3 No endorsement. We may, but are not required to, review a Vendor's registration details or documents. Any review we perform is not an endorsement of the Vendor and is not a guarantee of its identity, licensing, quality, or reliability.

4. Customer Terms

4.1 Orders and prices. Prices, availability, fees, and estimated pickup or delivery times are set by the Vendor and shown in the app. Review your Order, the fulfilment method (pickup or delivery), the address, and the total charge before you confirm. Once placed, an Order is a binding offer to buy from the Vendor.

4.2 Payment. Orders in the United States are paid by card at checkout. Card details are entered directly into a secure payment form provided by Stripe inside the app; Shajer's systems never receive or store your full card number or security code. When you place an Order, you authorize the Vendor (through Stripe) to charge your card for the total shown, including any tax, fees, and, if you add one, a tip. Cash on delivery, wallet balances, store credit, and partial payments are not available in the United States.

4.3 Sales tax. Shajer is a marketplace facilitator. We calculate, collect, and remit any sales tax due on your Order based on the address you provide, and the tax is shown at checkout before you pay. Shajer uses Stripe's tax service to calculate the tax, which involves sending your delivery or pickup address to Stripe.

4.4 Cancellation. You may cancel an Order in the app, without charge, only while it is still pending — that is, before the Vendor accepts it. Once the Vendor has accepted the Order, it cannot be cancelled in the app. If you need help with an accepted Order, contact the Vendor through in-app chat or contact support@shajer.shop.

4.5 Refunds. This Section is our refund policy for the United States.

• You may request a refund in the app within 7 days after the Order is delivered or picked up, explaining the reason and, where relevant, adding photos. Requests are reviewed by Shajer, which may consult the Vendor.
• An Order that was never delivered or handed over to you, or that was materially different from the Order you placed, will always be refunded, regardless of the 7-day window. Contact us at support@shajer.shop if the app no longer lets you request one.
• Refunds for other reasons (for example, general dissatisfaction) are decided in Shajer's reasonable discretion, taking the Vendor's view into account.
• An approved refund returns the amount you paid for the Order, or the agreed part of it, to the card you paid with, together with the tax on the refunded amount. Refunds are never issued as store credit or wallet balance. It may take several business days for your card issuer to post the refund.
• A Vendor may also refund an Order directly through its own Stripe account. If it does, the refund is processed the same way.
• Where a refund to the card is genuinely not possible (for example, the card has been closed), we will arrange a refund by another reasonable method, such as check or bank transfer.

4.6 Chargebacks. A refund under these Terms is separate from, and does not limit, your right to dispute a charge with your card issuer. However, you agree not to dispute a charge, or request a chargeback, for an Order you actually received and did not return, or that has already been refunded. Doing so may lead to suspension of your account and recovery of the amount involved.

4.7 Age-restricted and regulated items. Items such as alcohol, e-cigarettes and vaping products, fireworks, health-spa memberships, and prescription medicines may not be sold on the Platform in the United States (see Section 5.3). If an Order includes any other item that is age-restricted or regulated where you live, you confirm that you are legally allowed to buy it and that any information you give in connection with that purchase is accurate.

4.8 Reviews and chat. You may rate and review Vendors and exchange in-app chat messages about an Order. Content you submit must be truthful, lawful, relate to a genuine Order, and must not be harassing, defamatory, or abusive. See Section 8.

5. Vendor Terms

5.1 Eligibility. To list a store you must be a business or individual legally able to sell the items you list where your store is located, and hold every permit, license, and registration that applies to your business (for example, a food-service permit or a Texas sales tax permit where required for your off-platform sales). You are responsible for complying with all food-safety, health, labeling, consumer-protection, and other laws that apply to what you sell and how you deliver it.

5.2 Listings and fulfilment. You are solely responsible for the accuracy of your store profile, item descriptions, images, prices, allergen and nutrition information, availability, and opening hours. You must prepare Orders you accept within the time you commit to, keep them safe and of the quality required by law, and hand them over only to the Customer named on the Order (or that person's designee). If you deliver Orders yourself or through your staff, you are responsible for your drivers, vehicles, insurance, and compliance with traffic and labor laws. Shajer does not provide delivery services in the United States.

5.3 Prohibited items. You may not list or sell on the Platform in the United States: alcoholic beverages; electronic cigarettes, vaping products, or e-liquids; fireworks or other pyrotechnics; health-spa memberships; prescription medicines or other pharmacy items; or anything else that is illegal, counterfeit, recalled, or that you are not licensed to sell. The Platform automatically rejects listings whose name or category matches these categories, but the responsibility to comply is yours. We may remove any listing and suspend any store that breaks this rule.

5.4 Plans and fees. Use of the Vendor application is subject to the subscription plan you choose in the app. Plans are per physical store location: each location is registered and billed as its own store, and the allowances of one location never combine with or transfer to another. The plans and their prices are shown in the Vendor app before you choose; at the Effective Date they are:

• Free — $0 per month. Up to 25 Orders and 15 items per calendar month, with no per-order commission. Once 25 Orders have been used, your store stays listed but stops accepting new online Orders for the rest of that calendar month, and starts accepting them again automatically on the 1st of the next month.
• Starter — $19 per month. Up to 50 items. The first 100 Orders each calendar month carry no commission; each Order beyond 100 that month carries a commission of 4% of that Order's value.
• Growth — $49 per month. Up to 200 items. The first 300 Orders each calendar month carry no commission; each Order beyond 300 carries a 4% commission.
• Established — $99 per month. Unlimited items. The first 600 Orders each calendar month carry no commission; each Order beyond 600 carries a 4% commission.

On the paid plans your store never stops accepting Orders. The 4% commission applies only to the Order's own value, only to Orders beyond the included number in that calendar month, and resets each month; it is not charged on Orders within the included number and does not carry over between months. The rate is the same on every paid plan, so moving up a plan increases the number of included Orders rather than changing the rate. We may change plan prices or allowances on at least 30 days' notice by email or in-app notice; changes apply from your next billing period.

5.5 Billing. Paid plans are billed monthly in advance to a card you save with Stripe. Your plan renews automatically each month until you cancel or change it in the Vendor app. If a payment fails, Stripe will retry it and we will notify you in the app. Your plan stays active until the end of the period you have already paid for; if the payment has not been recovered by then, your subscription ends and your store stops accepting online Orders until you choose a plan again. When you switch plans mid-cycle, Stripe prorates the change on an immediate invoice: you are credited for the unused portion of your old plan and charged for the rest of the period on the new plan. Subscription fees are otherwise non-refundable except where the law requires. The 4% commission on Orders beyond your allowance is not billed separately; it is deducted from each such Order at the moment of payment (see Section 5.7). Where we offer a free trial, its length and terms are shown in the app when you start it.

5.6 Stripe account required. Payment processing services for Vendors on Shajer are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Vendor on Shajer, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Shajer enabling payment processing services through Stripe, you agree to provide Shajer accurate and complete information about you and your business, and you authorize Shajer to share it and transaction information related to your use of the payment processing services provided by Stripe. To receive payments you must connect a Stripe account in your own name (or your business's name) and complete Stripe's verification on Stripe's own pages. Your bank details and any government identifier Stripe requires are given to Stripe, not to Shajer. Your Stripe account is yours: you may disconnect it and keep it, but you cannot accept card payments on the Platform without a connected Stripe account whose charges are enabled.

5.7 How you get paid. When a Customer pays for an Order, the payment is charged directly on your Stripe account. At the moment of the charge, Stripe transfers to Shajer an application fee made up of (a) any 4% commission due under your plan for that Order and (b) the sales tax Shajer collects as marketplace facilitator (Section 5.9). Stripe's card-processing fee is deducted from your Stripe balance under your Stripe agreement. The remainder is yours and is paid out by Stripe to your bank on the payout schedule you set with Stripe. Shajer never holds your money and does not operate a wallet, balance, or payout pool for U.S. Vendors.

5.8 Refunds, chargebacks, and disputes. Refunds are decided under Section 4.5. When an Order is refunded, the refund is taken from your Stripe balance, and Shajer's application fee for that Order is returned to your balance in proportion to the refund (including the sales tax portion, which Shajer then no longer remits). You may refund an Order yourself from your Stripe Dashboard; if you do, we will return our proportional fee once we detect the refund, and any wrong-item, missing-item, or late-fulfilment refund is your cost. If a Customer disputes a charge with their card issuer, the disputed amount and Stripe's dispute fee (currently $15) are debited from your Stripe balance under the Stripe Services Agreement; responding to the dispute is your responsibility, and Shajer will provide the Order records it holds on request. You agree not to initiate, encourage, or assist any fraudulent dispute.

5.9 Sales tax — marketplace provider certification. For sales made through the Platform to purchasers in Texas, Shajer LLC certifies to you, under Texas Tax Code §151.0242, that it assumes the rights and duties of a seller or retailer for Texas sales and use tax on all sales made through the Platform, and that it will collect, report, and remit that tax to the Texas Comptroller. The same applies in any other state where Shajer is required to act as a marketplace facilitator, as notified to you in the app or by email. As a result:

• You must not collect or remit sales tax on Orders placed through the Platform. If you file your own sales tax return, exclude your Platform sales from it as sales made through a marketplace provider. Keep your own records of Platform sales for at least four years.
• You remain responsible for tax on any sales you make outside the Platform, for your income and franchise taxes, and for any other tax obligations of your business.
• You must give Shajer accurate and complete information needed to calculate tax correctly, including selecting the correct tax category for every item you list. Shajer relies in good faith on the information you provide and is not liable for tax errors that result from incorrect or insufficient information you supply; you are responsible for any tax, penalty, or interest that results.

5.10 Customer data. Shajer shares with you only what you need to fulfil an Order: the Customer's name, contact number, and (for delivery) the delivery address. You may use that information only to fulfil that Order and to communicate with the Customer about it through the Platform. You must not add Customers to marketing lists, contact them outside the Platform for other purposes, sell or share their information, or keep it after the Order is complete, except as the law requires. You are responsible for how you and your staff handle Customer data.

5.11 Keep transactions on the Platform. You may not ask a Customer to pay outside the Platform, move an Order that began on Shajer off the Platform, or share contact details, links, or QR codes for that purpose in order to avoid fees, tax, or these Terms. If you do, we may charge the applicable fee on the diverted transaction, and suspend or terminate your store.

5.12 Your relationship with Shajer. You are an independent business. Nothing in these Terms creates an employment, agency, partnership, franchise, or joint-venture relationship between you (or your staff) and Shajer. You set your own prices, hours, menus, and delivery arrangements.

5.13 Connected hardware. If you connect a Bluetooth receipt printer or similar accessory through the Vendor app, that connection is local to your device; we are not responsible for third-party hardware.

6. Communications and Consents

6.1 Transactional messages. By creating an account and giving us your mobile number and email address, you agree to receive messages needed to run the Platform — verification codes, Order and account updates, chat notifications, and security notices — by push notification, SMS, and email, including messages sent by automated means. Message and data rates may apply. You can turn off push notifications in your device settings, but this may mean you miss time-sensitive Order updates.

6.2 Marketing messages. We send marketing texts only with your separate, express written consent, which you may give in the app. You may withdraw it at any time by replying STOP to a text or by using the opt-out in the message or your account settings. Marketing emails include an unsubscribe link.

6.3 Chat. In-app messages are stored and may be reviewed by Shajer staff and automated tools for safety, support, fraud prevention, dispute resolution, and enforcement of these Terms, and are retained as described in the Privacy Policy.

6.4 Electronic communications. You agree that we may give you notices, disclosures, and other communications electronically — in the app, by email, or on shajer.shop — and that this satisfies any legal requirement that a communication be in writing. To receive them you need a device with internet access and a current email address on your account. You may withdraw this consent by closing your account.

7. Location

The Customer app uses your device's location, with your permission, to show stores that serve your area and to set the coordinates of a delivery address you add. The Vendor app uses location to place your store on the map. Neither app collects your location in the background. Details are in the Privacy Policy.

8. Content, Conduct, and Copyright

8.1 License to your Content. You keep ownership of Content you submit. You grant Shajer a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, use, reproduce, modify, display, and distribute it as needed to operate, promote, and improve the Platform (for example, showing reviews and delivering chat messages). If you send us feedback or suggestions, we may use them without restriction or payment.

8.2 Review integrity. Reviews must reflect a genuine Order. You may not post, buy, or solicit fake, incentivized, or coerced reviews, review your own store, or use reviews to threaten or extort anyone. We may remove reviews and suspend accounts that break this rule.

8.3 Prohibited conduct. You agree not to: break any law; infringe anyone's intellectual property or privacy; upload malware or try to breach Platform security; scrape, copy, or reverse-engineer the Platform or use it to train machine-learning systems without our written permission; misuse another user's personal information obtained through an Order; impersonate anyone; or use the Platform for fraud, harassment, or any unsafe purpose.

8.4 Copyright complaints. If you believe Content on the Platform infringes your copyright, send a notice to support@shajer.shop with the subject "Copyright notice," including the work you own, the location of the infringing Content, your contact details, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act for the owner, and your signature. We remove infringing Content when notified and terminate the accounts of repeat infringers.

9. Intellectual Property

The Platform — including its software, design, logos, and trademarks, but excluding Vendor-supplied content — is owned by or licensed to Shajer and protected by intellectual-property laws. We grant you only a limited, revocable, non-transferable license to use the Platform for its intended purpose. No other rights are granted.

10. Third-Party Services

The Platform relies on third-party services, including Stripe (payments, vendor payouts, subscription billing, and sales-tax calculation), Google Firebase (authentication and push notifications), Google Maps Platform (maps, addresses, and distances), Google Sign-In, Facebook Login, and Sign in with Apple. Your use of these features is also subject to the third party's own terms and privacy practices. We are not responsible for the acts, omissions, or availability of any third-party service.

11. Suspension and Termination

11.1 By us. We may suspend or terminate your account, remove a listing, or restrict access to the Platform at any time, with or without notice, if we reasonably believe you have violated these Terms or the law, pose a risk to other users or the Platform, or if we discontinue the Platform in your area. Where practical we will tell you the reason.

11.2 By you. You may stop using the Platform and delete your account at any time using "Delete Account" in the app, or by emailing support@shajer.shop. Vendors must first complete or cancel any Orders in progress.

11.3 After termination. A Vendor's Stripe balance remains in the Vendor's own Stripe account and continues to be paid out by Stripe; Shajer holds no Vendor funds. Refunds and disputes on past Orders continue to be handled under Sections 4.5 and 5.8 for as long as they can be raised. Records we must keep by law (for example, sales-tax records) are retained as described in the Privacy Policy. Sections 1, 3, 4.5–4.6, 5.7–5.10, 8, 9, and 12 to 19 survive termination.

12. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, THE SHAJER PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. VENDORS, NOT SHAJER, ARE RESPONSIBLE FOR THE ITEMS THEY SELL AND THE DELIVERIES THEY MAKE; THE SHAJER PARTIES MAKE NO WARRANTY ABOUT THE QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY ITEM, ORDER, OR VENDOR, OR ABOUT THE IDENTITY, LICENSING, OR CONDUCT OF ANY USER.

13. Assumption of Risk and Release

13.1 YOUR INTERACTIONS WITH OTHER USERS. YOU ARE RESPONSIBLE FOR YOUR INTERACTIONS WITH VENDORS, CUSTOMERS, AND THEIR STAFF, INCLUDING IN-PERSON PICKUPS AND DELIVERIES. YOU ACKNOWLEDGE THAT SUCH INTERACTIONS CARRY RISKS AND, TO THE EXTENT PERMITTED BY LAW, YOU ASSUME THOSE RISKS.

13.2 RELEASE. IF YOU HAVE A DISPUTE WITH A VENDOR, A CUSTOMER, OR ANY OTHER USER, YOU RELEASE THE SHAJER PARTIES FROM ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND, KNOWN OR UNKNOWN, ARISING OUT OF OR CONNECTED WITH THAT DISPUTE, TO THE EXTENT PERMITTED BY LAW. THIS RELEASE DOES NOT COVER A SHAJER PARTY'S OWN GROSS NEGLIGENCE OR WILFUL MISCONDUCT.

14. Limitation of Liability

14.1 TO THE FULLEST EXTENT PERMITTED BY LAW, NO SHAJER PARTY WILL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING NEGLIGENCE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 THE TOTAL LIABILITY OF THE SHAJER PARTIES, TAKEN TOGETHER, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) OR (B) THE AMOUNTS YOU PAID TO SHAJER IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (FOR VENDORS, YOUR SUBSCRIPTION AND PER-ORDER FEES; FOR CUSTOMERS, THE FEES SHAJER RECEIVED FROM YOUR ORDERS).

14.3 THESE LIMITS DO NOT APPLY TO LIABILITY FOR A SHAJER PARTY'S GROSS NEGLIGENCE OR WILFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. NOTHING IN THESE TERMS WAIVES ANY RIGHT YOU HAVE UNDER THE TEXAS DECEPTIVE TRADE PRACTICES–CONSUMER PROTECTION ACT; CLAIMS UNDER THAT ACT ARE INSTEAD RESOLVED AS SET OUT IN SECTION 16.

15. Indemnification

You will defend (at Shajer's option), indemnify, and hold harmless the Shajer Parties from any claim, loss, liability, cost, or expense (including reasonable attorneys' fees) brought by a third party arising out of: (a) your breach of these Terms; (b) your Content; (c) items you sell or buy, and deliveries you make, through the Platform, including any personal injury, death, or property damage; (d) your violation of any law or of any third party's rights, including your tax obligations; or (e) the acts or omissions of your employees, staff-account holders, agents, or contractors. This indemnity does not cover claims to the extent caused by a Shajer Party's own negligence or wilful misconduct.

16. Dispute Resolution — Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

16.1 Talk to us first. Before starting arbitration or a court case, you and Shajer agree to try to resolve the dispute informally. Send a written Notice of Dispute to support@shajer.shop (subject: "Notice of Dispute") or to the mailing address above, describing the problem, your account details, and what you want. We will send ours to the email address on your account. Both sides will try in good faith to resolve the dispute for 60 days after the notice is received. All limitation periods and filing deadlines are paused during those 60 days.

16.2 Agreement to arbitrate. If the dispute is not resolved within 60 days, you and Shajer agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Platform, or your relationship with any Shajer Party — including claims under the Texas Deceptive Trade Practices–Consumer Protection Act, and claims that arose before you accepted these Terms — will be resolved by binding individual arbitration, and not in court, except as stated in Sections 16.4 and 16.5. The arbitrator, not a court, will decide all questions about the scope, enforceability, and interpretation of this Section, except that a court decides whether the class action waiver in Section 16.6 is enforceable.

16.3 Rules and procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, for a Vendor that is a business, its Commercial Arbitration Rules), available at adr.org. The Federal Arbitration Act, 9 U.S.C. §1 et seq., governs this Section. The arbitrator may award the same remedies a court could award to you individually. Filing and arbitrator fees are allocated under the AAA rules; if you are a Customer and the AAA rules require Shajer to pay part of your fees, we will. Hearings will take place in the county where you live, or by video or telephone, unless you and Shajer agree otherwise. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

16.4 Small claims. Either party may instead bring an individual claim in a small claims court that has jurisdiction, as long as it stays in that court and is brought only on an individual basis.

16.5 Your right to opt out. You may opt out of this arbitration agreement by emailing support@shajer.shop with the subject "Arbitration opt-out," your name, the phone number or email on your account, and a clear statement that you want to opt out, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms and will not affect your account. If you opt out, disputes will be resolved in court under Section 16.9, but Section 16.6 still applies where the law allows.

16.6 CLASS ACTION AND JURY WAIVER. YOU AND SHAJER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. TO THE EXTENT ANY DISPUTE IS HEARD IN COURT, YOU AND SHAJER EACH WAIVE THE RIGHT TO A JURY TRIAL. If a court finds this Section 16.6 unenforceable for a particular claim, that claim will be severed and heard in court under Section 16.9, and the rest of this Section 16 will continue to apply to all other claims.

16.7 Coordinated filings. If 25 or more arbitration demands raising similar issues are filed against Shajer by the same or coordinated counsel within 90 days, the AAA's Mass Arbitration Supplementary Rules apply, and the demands will be administered in batches of no more than 100, each batch assigned to one arbitrator, with one set of fees per batch. Demands in later batches are stayed until earlier batches are resolved, and all limitation periods are paused for stayed demands. This process does not use any form of bellwether whose result binds people who were not party to it.

16.8 Time to bring a claim. Any claim arising out of or relating to these Terms or the Platform must be started within two (2) years after it accrues, or it is permanently barred. This period is paused during the informal step in Section 16.1 and does not shorten any longer period the law requires.

16.9 Governing law and courts. These Terms and any dispute are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules. If a dispute is heard in court (because you opted out, because a claim is not arbitrable, or to enforce an arbitration award), it will be brought exclusively in the state or federal courts located in Travis County, Texas, and you and Shajer consent to their jurisdiction — except that a small claims case may be brought in the county where you live, and nothing prevents either party from seeking an injunction to protect intellectual property or the security of the Platform in any court with jurisdiction.

16.10 Changes to this Section. If we change this Section 16 after you accept these Terms, the change will not apply to a dispute already notified under Section 16.1, and you may reject the change by emailing support@shajer.shop within 30 days after we notify you of it. If you reject a change, the previous version of this Section continues to apply to you.

16.11 Severability. Except as stated in Section 16.6, if any part of this Section 16 is found unenforceable, that part will be severed and the rest will remain in force.

17. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 14 days' notice by email or in-app notice before the change takes effect, and we will update the Effective Date above. Changes apply going forward and do not affect Orders placed, or disputes notified, before they take effect. If you do not agree to a change, stop using the Platform and delete your account before the change takes effect; continuing to use the Platform after that date means you accept the updated Terms. Changes required by law, or needed to address fraud or security, may take effect immediately with notice.

18. General

18.1 Events beyond our control. No Shajer Party is liable for any delay or failure caused by events beyond its reasonable control, such as natural disasters, severe weather, epidemics, utility or internet outages, labor disputes, government action, or failures of third-party services.

18.2 Entire agreement; severability; waiver. These Terms, the Privacy Policy, and any plan terms shown in the app are the entire agreement between you and Shajer about the Platform. If any provision is found unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it.

18.3 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

18.4 No third-party beneficiaries. Except for the Shajer Parties as stated in Section 1, and Stripe as regards Sections 5.6 to 5.8, there are no third-party beneficiaries of these Terms.

18.5 App stores. If you downloaded an app from Apple's App Store or Google Play, the store's own terms also apply; the store is not responsible for the Platform or for any claim relating to it.

19. Contact Us

Questions about these Terms, Notices of Dispute, arbitration opt-outs, and copyright notices can be sent to support@shajer.shop, or by mail to Shajer LLC, 5900 Balcones Dr Ste 100, Austin, TX 78731, USA.