Account & Data Deletion

You can request deletion of your Shajer account and associated data at any time, whether or not you currently have one of our apps installed.

Option 1: Delete your account in the app

1. Open the Shajer app (Customer, Vendor, Delivery, or Services) and sign in.
2. Go to Profile, then select Delete Account.
3. Verify your identity with the one-time code sent to your email or phone.
4. Type the confirmation phrase shown on screen and confirm.

Your account and personal data are deleted immediately once this process is completed.

Option 2: Request deletion without the app

If you no longer have the app installed, email support@shajer.shop from the email address associated with your account (or include the phone number on the account) and request account deletion. We will verify your identity and complete the deletion within a reasonable time.

What gets deleted

Your profile information, saved addresses, payment method references, order/message history, and any uploaded photos or documents tied to your account are permanently deleted.

What may be retained

We may retain limited records (such as completed order/transaction records) where required to comply with tax, accounting, or other legal obligations, or to resolve disputes. Retained records are kept only as long as necessary for those purposes and are not used for any other purpose.

See our Privacy Policy for more detail on how we handle your data.