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Staying Safe on Shajer

Shajer connects you with local shops right in your neighborhood. A little care goes a long way. Here are some simple habits that help everyone stay safe when an order is picked up or delivered by the store.

These tips are general guidance only. They are not professional, medical, or legal advice, and following them does not guarantee your safety. In an emergency, always call 911 first.

For Customers

  • Check before you open the door. If a store is delivering your order, confirm the store name and order details in the app before handing anything over or letting anyone in.
  • Pick up in the open. Collect pickup orders inside the store or at its counter during opening hours, and check the order before you leave.
  • Keep it in the app. Use in-app chat instead of sharing your personal phone number — it keeps a record and protects your privacy.
  • Share your order with a family member or neighbor if you are expecting a delivery at an odd hour — most phones can share location for a couple of hours at no cost.
  • Trust your gut. If something feels off before someone arrives, you can cancel in the app or ask a neighbor to be present — it's always okay to be cautious.
  • Never share your card details in chat or by phone. Payment happens only inside the app at checkout. Nobody from a store or from Shajer will ask for your card number.

For Vendors

  • Hand over orders in a visible spot. For pickups, use your counter or entrance during opening hours. Check the order name in the app before handing it over.
  • If you deliver, let someone know your route, especially at night, and keep your phone charged and within reach.
  • Confirm before you go in. If a delivery address looks unclear or poorly lit, message the customer through the app first to agree where to meet. It's okay to hand over at the door or ask the customer to come out.
  • Follow the road rules, use your own vehicle safely, and make sure your vehicle and any staff who deliver for you are properly licensed and insured.
  • Keep customer details in the app. Use the customer's name, phone, and address only to complete that order, and don't save or share them elsewhere.
  • Handle food and goods safely. Keep hot and cold items at safe temperatures, seal packages, and follow your local health rules.

In Case of an Emergency

  • Call 911 if anyone is hurt, in danger, or you feel threatened. Then contact the other party through the app, or email support@shajer.shop, once you are safe.
  • If someone is hurt, get medical care quickly and follow the instructions of the 911 operator or medical staff.
  • If something feels wrong at a pickup or a delivery, move to a public, well-lit place — inside the store, or any open business nearby — and call someone from there.
  • Send a shared location pin to one trusted person if you are meeting a delivery late at night or somewhere unfamiliar.

Staying Safe on Shajer

Shajer connects you with real people — delivery partners, shop owners, and skilled professionals — right in your neighborhood. A little care goes a long way. Here are some simple habits that help everyone stay safe.

These tips are general guidance only. They are not professional, medical, or legal advice, and following them does not guarantee your safety. In an emergency, always contact local emergency services first.

For Customers

  • Check before you open the door. Match the delivery partner's or professional's photo and name in the app before letting them in or handing anything over.
  • Keep it in the app. Use in-app chat and calling instead of sharing your personal phone number — it keeps a record and protects your privacy.
  • Have someone else around when you can, especially for home repair or service visits, particularly if it's your first time booking that person.
  • Share your live order or task with a family member or neighbor — most phones can share location for a couple of hours at no cost.
  • For cash-on-delivery orders, have the exact amount ready so you don't need to open a full wallet at the door.
  • Trust your gut. If something feels off before someone arrives, you can cancel in the app or ask a neighbor to be present — it's always okay to be cautious.
  • For long-haul goods jobs: meet the driver in a well-lit, public spot to load goods if possible, and take a quick photo of the loaded items and the agreed price. Payment for a long-haul job is arranged directly between you and the driver — agree the terms clearly before the goods are loaded.

For Delivery Partners

  • Let someone know your route. Before heading out, especially at night, tell a family member or friend roughly where you're going.
  • Trust the app, not just the address. If a drop-off location looks unclear or poorly lit, call the customer through the app first to confirm where to meet.
  • Keep your phone charged and within reach so you can call for help quickly if needed.
  • Follow the road rules, and wear a helmet and reflective gear at night — most accidents happen in low-visibility hours.
  • Don't carry more cash than you need to. If you're collecting cash-on-delivery payments, hand in or deposit larger amounts during the day instead of carrying a full day's takings.
  • If a location feels wrong, it's okay to wait outside or ask the customer to come out rather than entering unfamiliar buildings alone late at night. Contact support through the app if you can't complete a delivery safely.
  • Save a couple of trusted contacts on speed dial — a family member, a nearby friend, or a fellow rider you know — in case you need quick help.

For Service Professionals

  • Confirm the job details and address before you head out, and let a family member or friend know roughly where you're going and for how long.
  • For your first visit to a new customer, consider bringing an assistant or letting someone know the address and expected time.
  • If you ever feel unsafe at a job — trust that feeling. Step outside, call someone, and contact support through the app. Your safety comes first; the job can be rescheduled.
  • Keep your tools and ID handy and visible — it builds trust with the customer and helps if you ever need to explain who you are to a neighbor or security guard.
  • Use the app's stage-based payments. They exist so you don't have to carry cash for the job around.
  • Work safely with tools, electricity, and heights, use the right protective equipment, and know where the nearest medical facility is when you work in an unfamiliar area.

In Case of an Emergency

  • Contact local emergency services first if anyone is hurt, in danger, or you feel threatened. In Pakistan, that is 15 for police and 1122 for rescue and ambulance services where available. Then contact Shajer support through the app, or email support@shajer.shop, once you are safe.
  • If someone is hurt, get medical care quickly. Call for help and follow the instructions of the emergency operator or medical staff.
  • If you feel unsafe during a delivery, a job, or a ride, move to a safe, well-lit public place and call someone you trust from there.
  • Send a shared location pin to one trusted person before an odd-hour delivery or service visit, and ask family and neighbors to check in on each other.
  • Know the nearest hospital or clinic to your home and your regular work area.